Support for First Time Users - Logging in

The login process is simple and straightforward. Please follow the steps and refer to the screenshots below.

  • STEP 1

    SELECT the Kenekt’d RV WiFi network

  • Step 2

    Enter name and payment information

  • Step 3

    Choose username and password

  • Step 4

    Connect to the internet! Email receipt will be sent.

Connecting Additional Devices

Once registered, connect additional devices by selecting the Kenekt’d WiFi and click the “Already Paid” button in the green box shown in STEP 1 above.

If you have any questions, refer to troubleshooting below. If problems persist, please reach out to customerservice@kenektd.com and a member from the Kenekt’d team will reply no later than the next business day. 

  • Turn WiFi “off” on your device and “forget the network”, then re-connect to the Kenekt’d WiFi network. This will ensure your device is connecting to the access point with the strongest signal.

  • Connect to the WiFi network initially from outside of your RV. Sometimes devices need stronger signal when initially connecting.

  • No problem! Find your device MAC address in network settings and add it to your Kenekt’d account profile.

    After adding a MAC address to your profile power cycle the device from power source, wait 60 seconds and plug back in and connect to the network.

  • FOR TVs

    Samsung TV
    On the TV menu go to settings.
    Click the support tab.
    Click “About this TV.”
    Find the “Wired MAC Address.

    VIZIO Smart TV
    Press the menu button on the remote and select Network.
    Select Manual Setup.
    Locate the Ethernet/LAN MAC address.

    Roku
    From the home screen, select Settings.
    From settings, select About.
    Locate the Ethernet/LAN MAC address.

    Apple TV
    Under the main menu, choose Settings.
    Select About.
    Find the MAC address next to Ethernet ID.
    Locate the Ethernet/LAN MAC address.

    FOR GAMING CONSOLES

    PlayStation
    Go to Settings.
    Select Network.
    Select View Connection Status.
    Write down the MAC Address (LAN Cable)

    Xbox
    Go to Settings.
    Select Network.
    Select Advanced Settings.
    Write down the MAC address.

    Nintendo Switch
    Attach your Nintendo Switch to the TV dock and plug in your USB Ethernet Adapter into a free USB port on the dock.
    From the Switch’s Home screen select System Settings.
    In the System Settings menu select the Internet menu from the sidebar.
    From here select the Internet Settings menu, then choose Wired Connection.
    In some cases, the LAN Adapter MAC address will be listed at the bottom.
    Write down the LAN Adapter MAC.

  • Send an email to customerservice@kenektd.com and we will respond promptly.

Troubleshooting Device Connectivity