Refund Policy
Kenekt'd Refund Policy
Effective Date: 09/30/2024
At Kenekt'd, we are committed to providing exceptional WiFi services. If you're not fully satisfied with your service, please review our refund policy below.
Eligibility for Refunds
Refunds are available for monthly service plans if requested within 15 days of the billing date.
To be eligible for a refund, you must provide proof of purchase and confirm that you have canceled your service.
Non-Refundable Charges
Activation fees, installation costs, and any promotional discounts are non-refundable.
Services rendered prior to cancellation are also non-refundable.
How to Request a Refund
To initiate a refund request, please contact our customer service team at customerservice@kenektd.com within the eligibility period.
Provide your account details and the reason for your request.
Processing Refunds
Upon receiving your refund request, we will review your account and notify you of the status within 3 business days.
If approved, the refund will be processed to your original payment method within 2-3 business days.
Changes to This Policy
Kenekt'd reserves the right to modify this refund policy at any time. Any changes will be communicated through our website and will take effect on the date posted.
If you have any questions about our refund policy, please reach out to us at customerservice@kenektd.com.
Thank you for choosing Kenekt'd!